Customer reviews
What customers said after the visit
Rated 4.3 out of 5 across 77 published reviews. Each one is a single job: what failed, what the technician found, and how the call ended.
These are printed as they were given to us, first name and last initial, and the lukewarm ones are printed too. A wall of nothing but top marks tells a reader nothing, and a shop that has never had a part arrive wrong or a second trip go out is a shop nobody has ever called.
The 24 most recent are printed here in full. The rest sit on the repair and sector pages whose work they describe, which is where somebody deciding whether to call about that exact fault will read them.
Nothing below quotes a figure. What a visit costs is on the pricing page, where it can be checked against the invoice, and what happens if the same fault comes back is on the warranty page. If a review describes what your own appliance is doing, the page for that repair sets out how the fault gets diagnosed.
- Average
- 4.3 out of 5
- 5 stars
- 34
- 4 stars
- 33
- 3 stars
- 10
- Published
- 77
Most recent first
The latest reviews, printed in full
The ice maker filled but never dropped a cube. He warmed the mould, watched one harvest cycle right through, and traced it to the ejector motor rather than the valve everyone told me it would be.
Cordelia B.
Our wine cabinet had crept several degrees above its setting and stayed there right through the summer. He cleaned a filthy condenser, replaced the fan behind it, and it has held where we set it since.
Alaric W.
The beverage unit under the island was icing along the back wall and warm at the front. He found the thermistor reading nonsense, changed it, and stayed to watch the compartment settle where it should.
Sibylla F.
The double oven threw a lock fault after a cleaning cycle and would not open at all. He freed the latch, replaced the motor behind it, and explained why a long clean is what finishes those off.
Winifred J.
The hood roared and still let smoke across the island. He measured what the blower could actually pull in a house built this tight, and the answer was make-up air, not a motor. Nobody had said that before.
Seraphina K.
The dishwasher tripped its own door switch halfway through and stopped with a full tub. He found the hinge cable frayed where it turns, replaced both cables, and squared the door up while he was in there.
Rupert Q.
The fresh side of the column drifted warm while the freezer stayed hard. He found an evaporator fan that only turned when it felt like it, fitted a new one, and waited to watch the temperature come back down.
Delphine R.
The hood ran at one speed only and the controls did nothing at all. He found a failed speed control rather than a dead motor, which was the cheaper end of what somebody else had led me to expect.
Henrietta G.
The simmer setting on the large burner had turned into a hard boil with nothing in between. He rebuilt the valve, set the low flame himself, then had me work the knob in front of him before he wrote it up.
Roland F.
The oven under the rangetop would not hold a low temperature through a long braise. He calibrated it against his own probe and found the bake element cycling early. It holds within a few degrees now.
Wilfred N.
The machine stopped draining and left standing water at the end of every cycle. A chip of glass had jammed the impeller. He pulled the pump, cleared it, and warned me the seal would be next to go.
Eloise Q.
The undercounter ice unit was making cubes that stuck together in one lump. He cleaned the mould, sorted the water level at the trough and set the harvest interval. Loose cubes again, and no part needed.
Lucinda V.
The refrigerator drawers in the island had gone lukewarm overnight. The condenser fan had seized behind the grille, which he had me look at before he touched anything. New fan and it pulled straight down.
Percival R.
Our second box lives in the garage and it was running without ever stopping. Nothing had failed. The coil was matted with lint and the room was brutal, so he cleaned it and set my expectations for August.
Augustin B.
The upper cavity was overshooting badly while the lower one behaved, so I was braced for a big bill. It was the sensor. He measured it cold, measured it hot, showed me both readings and swapped it.
Aurelio G.
The cycle had stretched out to well over three hours. He showed me the heater drawing nothing and the thermistor drifting, replaced the pair, and the machine finishes in the time it always used to.
Perpetua L.
Water was creeping out of the bottom of the door and getting under the cabinet kickboard. He replaced the seal, adjusted how the door pulls in, and dried out what had already run underneath.
Tristan X.
Frost kept building behind the rear panel every few weeks. He worked out that the door was no longer closing square after earlier hinge work, reset it, and cleared the ice properly instead of scraping it.
Marguerite P.
The cooling fan ran for hours after the oven was switched off. He checked the cutout and the board driving it, replaced the sensor feeding the circuit, and the fan now stops once the cavity is cool.
Octavia F.
Our island hood has never cleared much. He traced the run up through the ceiling, counted the elbows, and told me plainly that a bigger blower would not fix a duct laid out like that. Not what I wanted.
Barnett C.
River air has been eating the hardware on this house for as long as we have owned it, and the wine unit was no exception. He cleaned the corroded coil, replaced a rusted mount, and it runs quieter now.
Juniper M.
One burner clicked and clicked before it lit, which is not a sound you want from gas. The spark module was firing weak. He changed it and cleared the ports on the rest while the tops were off.
Beatrix S.
The broil element had burned through at one end and left a scorch mark on the liner. New element in, terminals cleaned back to metal, and he checked the bake side for the same damage before he left.
Honora V.
The diagnosis was right and the box has held steady since. What dragged was the part: the first one turned up damaged and we lost a week waiting on the second, which nobody warned me could happen.
Horace T.
Book the visit
Tell us the model. We bring the part.
Viking only. Duval County, citywide. Flat $80 diagnostic. It is credited toward the repair if you approve the work.
- Diagnostic
- $80 flat
- Labor
- 90 days on labor
- Parts
- 365 days on parts
- Weekdays
- Mon–Fri, 8am–6pm
- Saturday
- Sat, 9am–4pm